Complaint & Refund policy

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing (via email or social media). Deja Beauty must give the complainant adequate response within 3 working days of receiving the complaint. If a complaint is justified, the studio will fix the issue; or the client receives credit for future appointments. No cash refund is to be issued.​

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Service deposits

A deposit is due immediately upon booking to secure all services appointments. FAILURE TO MAKE THE REQUIRED DEPOSIT means that we will be unable to confirm the booking for you. This deposit is to ensure that you are serious about your booking and will be deducted from the total cost of your initial session and your remaining balance will be charged on the day of your appointment.

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Appointment confirmation

After scheduling, you’ll receive a confirmation email with all your appointment details. If you don’t see it in your inbox, please check your spam or junk folder. Should you still not receive it, feel free to contact us directly.

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Late policy
Please familiarize yourself with our location and prepare yourself for traffic. We know sometimes things can happen so plan to arrive at least 10 minutes EARLIER to avoid being late. Give yourself plenty of time for the length of your appointment. Out of respect for everyone’s time we have a strict no-tolerance policy for late arrivals. Over 10 minutes late arrivals will be a no-show and deposits will be forfeited. If your appointment is complimentary, then your subsequent appointment will no longer be complimentary. An additional deposit will be required to reschedule your appointment if you arrive late for your scheduled appointment time.

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Cancellations/ Rescheduling policy

• Please allow 72 hours notice when rescheduling or cancelling your permanent make up appointment. Our services deposits/payments will be forfeited when outside of this time. Additional deposits will be required to reschedule your appointment if you give less than 72 hours’ notice.

• Please allow 24 hours notice when rescheduling or cancelling your brow/lash appointment. Our services deposits/payments will be forfeited when outside of this time. Additional deposits will be required to reschedule your appointment if you give less than 24 hours’ notice

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Guest policy

Due to the nature and attention to detailed treatments we provide, we kindly request that you do not bring children, and/or pets to accompany you into the studio.  And please maintain yourphone at silent mode.

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Important note for all cosmetic tattoo clients

All permanent cosmetics are considered a multiple-step appointment process. Healed results will vary with each individual client. NO guarantees will be made. Additional sessions (at an additional charge) may be required to obtain optimal desired results. Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will healdifferently.

In order for your new brows to heal properly (and look their very best) please follow all Pre-Appointment Restrictions and After Care! These instructions are designed to limit bleeding and skin sensitivities during the service. Excessive bleeding during the procedure can dilute and expel the pigment color and lead to poor results. Deja Beauty reserves the right to refuse service to anyone. Prices are subject to change at anytime.

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Future touch ups for return clients

If you are a returning client of ours and you need to schedule a touch up appointment, please call our studio directly or contact us via email.
Touch-up price is calculated since your last paid appointment, this appointment does not include a complimentary touch-up.

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Existing brow tattoos

We are extremely selective when working over existing tattoos and other tattoo artists’ work. If you have had your eyebrows previously tattooed, we request that you email us clear photos of your brows for approval . After sending your photos, please give us 1-3 business days for us to get back to you. If for any reason you schedule an appointment without approval from our team, your deposit will be forfeited.

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Code of conduct

We ask clients to treat us with patience and kindness. If the client expose rude or violent behaviours towards the artist, Deja Beauty has the right to refuse serving the client in the future.

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